HELP CENTRE

Account queries

Can I reset my password?

Yes, you can reset your password.

If you need to reset your password, click here. Type your email address into the box provided and click ‘Reset password’. You will then be sent an email containing a link which will allow you to change your password.

I still haven’t received my password email

First, please check your junk folder. If the email is not in your junk folder and you still haven’t received a ‘reset password’ email after two minutes, please contact our customer services team at:

[email protected]
or call +44 20 7316 9592

How do I change my email address?

If you would like to change your email address please contact our customer services team. They will be able to do this for you. Email them at:

[email protected]
or call +44 20 7316 9592

How do I add FX Week to my safe senders list?

If you are still not receiving emails from FX Week this can be down to the security settings at your organisation. To fix this, the IT department at your organisation will need to add FX Week to your whitelist. All the details needed for FX Week to be whitelisted can be found here.

Trials

Am I eligible for a trial?

In the vast majority of cases you will have no problem registering for a trial.

However, if you have previously taken a trial then we do not provide multiple trials. We require a legitimate work email address rather than ‘personal’ email accounts such as Hotmail, Gmail etc. We also reserve the right to block access both at the start, or throughout the trial period if we deem it necessary.

Please note that you cannot take out another trial once your seven day period is over.

How much is a trial?

Trials are complimentary, allowing you to assess the value of our content before you commit to a full subscription.

What content is and isn’t included in a trial?

A trial allows access to everything on FX Week. You cannot print articles whilst taking a trial.

How long is a trial?

An FX Week trial lasts seven days from when you click on the activation link.

Can I take out more than one trial?

You cannot take another trial once your initial seven day period is over.  

How long will it take to set up my trial?

For a trial, you’ll be sent an email with an activation link as soon as you have completed the registration form. This link is valid for 48 hours – when you click on it you’ll be able to access the content you’ve signed up for.

Activating a trial

Once you have completed the trial registration form you will be sent an email containing an activation link. Click on the link to set your password and start your seven day trial.

What to do if you haven’t received your trial activation email

Please check your junk folder and make sure you have entered your email correctly. If you still haven’t received an activation email after 30 minutes please contact our customer services team at:

[email protected]

or call +44 20 7316 9592

If this takes longer than 24 hours we will reset the length of your trial so you still have seven days to access FX Week.

What happens once my trial has ended?

Once your trial ends you will not be enrolled into a subscription but you won’t be able to take another trial. We may contact you to discuss your recent evaluation of FX Week.

Subscriptions

What is the difference between subscription options?

FX Week offers two different types of subscriptions that are catered for different user needs.

Individual – News and analysis, FX Week app, weekly print magazine, Currency Forecaster tool and exclusive discounts on related products

Corporate – Everything in the individual subscription, access for multiple users, a dedicated account handler and account analytics

For more information on our subscription packages, click here.

How much is a subscription?

To see the pricing of each subscription, please click here.

How long is a FX Week subscription?

A subscription lasts 12 months from the order date.

How can I upgrade my subscription?

To upgrade your subscription email [email protected]. Your account manager will be in touch to discuss your options.

What are my payment options?

You can pay for your subscription online by credit card (Visa, MasterCard, American Express). You will receive immediate access using credit card payments.

You can request an invoice be sent to your company by emailing customer services at [email protected].

We also accept BACS transfer – email customer services at [email protected] for more details.

Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.

Corporate subscriptions

Can my company sample a corporate subscription?

We offer group trials to organisations looking for a corporate subscription. Group trials are subject to approval as we need to evaluate your needs and requirements.

How much does a corporate subscription cost?

There isn’t a set price for a corporate subscription. We take many things into consideration so that we can ensure you receive the most out of your subscription – this includes the content you wish to access, how many users and your delivery preferences. 

Can a corporate subscription span multiple offices?

Yes, it can – there’s no limit to how many of your offices can be incorporated into an agreement.

All we need to know is which offices you want to include, and who the users are within them.

How do I take out a corporate subscription?

First you must send an enquiry so we can create a tailored subscription that suits the needs of your organisation. To do so you can fill an enquiry form here.

Is there a limit to the number of users that can be included?

No, a corporate subscription can consist of as many users as you like. We have small contracts with companies for three users, whilst others have agreed worldwide access for all their employees.

How can I find out if my company already has a corporate subscription?

To find out if your company has a corporate subscription please fill in the form here, or contact us on the following:

UK & Europe: +44 20 7316 9300

Americas: +1 646 736 1850

Asia & ROW: +852 3411 4828

Newsletters

How do I receive newsletters?

To select your choice of email newsletters, click here.

Fill in your details, tick the boxes of the email newsletters you wish to receive, and at the bottom of the page click on ‘Sign up’.

How do I unsubscribe from newsletters?

To unsubscribe from newsletters simply click on the unsubscribe link that is at the bottom of the newsletter you no longer wish to receive.

You can also do this in the my account section.

Can I edit which newsletters I receive?

To edit which newsletters you receive, visit ‘My account’ on the top-right corner of the page. Then simply click on the ‘Newsletters’ tab and you will be able to edit your preferences.

Follow Topics

How do I set up Follow Topics?

Relevant ‘Follow tags’ appear on the left hand side of all FX Week articles. Simply click on a tag and it’ll automatically be added to your list of ‘Follow Topics’. You can also see the full list of topics at fxweek.com/follow.

How often do I receive updates on the topics I follow?

You can choose the frequency at which you would like to receive alerts on your chosen Follow Topics by clicking here and then select either daily or weekly, alternatively you can deselect both options to stop receiving updates.

Is there a way to stop receiving Follow Topic updates?

Yes, you can do this by deselecting your follow topics or clicking here to change how often you receive updates. Please make sure you save your preferences.

Can I edit my Follow Topics?

To edit which topics you follow and how often you receive them, visit ‘My account’ on the top-right corner of the page. In the ‘Following’ tab, you will be able to edit your preferences.

How do I know which topics I am following?

You are able to find out which topics you are following by going onto ‘my account’ and then ‘follow topics’. Any topics you follow will appear here.

Apps

What devices is the app available on?

The app is available on both Android and Apple smartphones and tablets.

How do I install the app?

Open the app store and search for ‘FX Week’. Tap on the ‘GET’ button and the app will then download and appear on the home screen of your device. Open the app, log in using your username and password and start browsing the content.

What are the log-in details for the app?

To log into the app, please use your email address and password that you use for the FX Week website.

If you are part of a corporate subscription and do not have a personal log-in, please contact [email protected] for log-in details to be set up.

Is the app free?

Yes, the app is free to download but you have to be a subscriber to view all the content. 

I am already a subscriber, is the app included in my subscription?

Yes, app content is available for all FX Week subscribers and those who are taking out a trial.

Why won’t the content update?
  • Ensure that your device is connected to either a Wi-Fi or 3G/4G/5G network
  • Check that you have enough storage space on your device
  • Check that you have the latest version of the app installed (use the app store app on your device to see if there’s an update available to download)
  • Ensure you have a compatible operating system installed
Will I only have access to the latest issue, or all the back issues?

You’ll be able to access all the issues in the app. Every issue you download will remain on your device, building up a library of issues you can access at any time.

Print

When will I receive my print issues?

The first issue you receive will be the upcoming one, this will typically be every Monday* each week. However, please allow extra time for if you are based outside of the UK.

*Excludes public holidays.

How do I order back issues or additional copies?

To order a back issue or additional copies, please contact customer services:
Email – [email protected]
Phone – +44 20 7316 9592

I would like to change the mailing address for my print magazine

If you would like to change your mailing address for your print publication please contact our customer services team. They will be able to do this for you. Email them at:

[email protected]
or call +44 20 7316 9592

How do I claim for any missed issues?

Please contact customer services as soon as possible, stating the subscription number and the cover date of the issue you are missing.

Note: our period for claiming a missing FX Week issue is within the last six months. This is to ensure we have the issues in stock and so we can look into the problem further. 

 

Other

What are your terms & conditions?

You can see our full list of terms & conditions here.

Where can I find your privacy policy?

You can find our privacy policy here.

Where can I find your cookie policy?

You can find our cookie policy here.

What are subscriber rewards?

As a FX Week subscriber, you get access to the invaluable information that the website provides. But that’s not all – there’s a number of additional benefits you may not be aware of.

  • A month of complimentary access for five of your colleagues
  • Save 20% on all related events
  • Save 20% on all related books

For more information, visit the subscriber rewards page here.